Louk makes the connection between you and your chosen designers.
The product ordered on our platform comes to you, mostly, directly from the designer’s store or workshop. Some have different policies regarding the returns as they have high quality products, and some may refuse to return.
Louk doesn’t keep stock and the only responsible for the quality of the products is the Designer whose products were ordered. Louk may exonerate itself from the responsibility by showing the proof the wrong execution of the contract due to the Designer’s fault, or a case of major force. In the case where, at the delivery, the products are not in excellent condition as stated in the description or non conform in nature (ex: wrong color), the customer must inform Louk, the same day of receiving the order, at the following address: firstname.lastname@example.org
Any claim done more than 3 days after receiving the product will not be accepted.
The absence of claim or the lack of information by the customer in the 3 days term means that the products delivered are satisfying and may not be the case of further liabilities.
Returns must be received by Louk within 15 calendar days of original order date.
The buyer has the right to be refunded, after a quantity and quality check of returned items.
Products must be kept in the same condition as they were received and be put back in their original packaging, over which must be added another packaging fully wrapping the product.
Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached.
It is only after checking that those conditions are satisfied that Louk will refund the amount matching the returned items, except for the initial shipping fees. Otherwise, no refund can be asked.
** Restocking fee: 10% / 18%
Please ship to 21040 Highland Knolls Dr #200-410 Katy TX 77450-1570